The Quagga Network Operation Center utilizes various tools to support customer trouble tickets, while always testing and introducing new technologies to speed up resolution times.

One new product introduced into the Quagga NOC is the Nectar Converged Management Platform (CMP). The Nectar CMP is an intelligent platform that converges monitoring and management of the different layers of your network and system's infrastructure to provide a unified business service view of an entire application (Data, Voice , you name it). The CMP tool not only gets delivered as a service making it easy to extend into our customer networks for monitoring, but it also provides enhanced reporting capabilities with real time SLA monitoring for the dashboard lover in all of us.

Quagga's NOC portal coupled with the Nectar CMP tool will help deliver outstanding customer service for many years to come.